Services on the PINPIC platform should meet minimum quality standards and they should be consistent with the description provided by the Photographer. If a Client who books and pays for an photoshoot suffers an 'Issue' because the services do not meet PINPIC standards, the client may be eligible for a refund in accordance with the Client Refund Policy.
PINPIC will (at our discretion) either provide the Client with a refund or use reasonable efforts to find and book the Client at another comparable Photographer offering a service for equal or lesser value than the services that Client had originally book and paid. The amount of any refund will depend on the nature of the Issue suffered
A valid 'Issue' generally falls into three categories, (1) the photographer cancels a reservation 24 hours or less before the scheduled start of the photoshoot, (2) the description of the services and quality of photographs in the listing on the Site is significantly different from the actual photos delivered by the Photographer, or (3) the Photographer is generally not qualified or experienced as described.
To submit a valid claim for a refund, a Client is required (a) to bring the Issue to our attention within 24 hours after receiving your photographs from the Photographer, (b) provide photographs or other evidence to support your claim, (c) respond to our requests for information or cooperation, (d) not have directly or indirectly caused the Issue, and (e) to have used reasonable efforts to try to remedy the circumstances of the Issue with the Photographer prior to making a claim for an Issue.
If you have any questions about this Client Refund Policy, please contact us via email at firstname.lastname@example.org.